Dont book tkts from airfare

Never means never. Never ever book tickets from Airfare.com.

I have never written a blog/feedback or any review but Airfare.com has made me so much exasperated that I am sharing my experience.

I made a booking from Chicago O Hare airport to Delhi India at 7-8 PM (at airfare via Kayak). 

And the same day I called customer support to cancel the tickets.
First, the call didn't got picked up. Then I tried multiple times and finally got to talk with the support team to cancel the tickets. They said they will send  cancellation confirmation in an hour or two and it would take 7-14 days for the amount to get credited into your account. I didn't got a confirmation.
Then next day I emailed a cancellation request and did continuous follow ups and finally got a chance to talk to customer support. The lady told me that tickets have not yet been made, she will be sending cancellation confirmation within an hour and then refund fill be processed. I waited and no mail came. I again called after an hour for the same. This time some gentleman picked up the call and he said we will send cancellation confirmation in 2 3 minutes and refund will be processed thereafter.
I kept waiting and didn't get any reply from anyone.
On 5/29/2015 I got a mail with tickets attached and a Note saying:
"Thanks for your Request, Unfortunately, Your Ticket is NON-REFUNDABLE, Please Provide us with the new dates to change the flight as it''s the ONLY Option. Sincerely .***"

I was amazed as to how can they send tickets even after asking for cancellation.

I called up immediately and talked to customer support they said that your tickets are non-refundable and you won't get refund no matter what you do. You can try to do whatever you want to.
I was amazed again, how can a customer support executive talk to me like this.
But still I kept calm and asked him to make me talk to his supervisor. Supervisor came and he started yelling at me and said in very loud voice "Don't waste our time. The tickets will not be refunded. Do you understand that." And he rudely hung up.

I don't understand is this a customer support?

With continued follow ups (which was almost an harassment for me, as I was being reprimanded like I have done a mistake by booking tickets from Airfare), I finally was left with the option of only rescheduling the tickets.

I raised a request from the Airfare Website on Saturday 01/09/2016 to give me a new itinerary, and called customer support.
Someone picked call he said that you will get an itinerary by tomorrow or Monday morning. I said that I want it asap, let me talk to your supervisor. Supervisor came and he told that Change department works on weekdays and  is working on your tickets. He works from 2:00 AM to 10:00 AM and you will get an itinerary with new dates by Monday morning. I waited till Monday morning and checked my email on Monday. I didn't receive any e-mail.
I called up customer support they said that you will get a proposal within an hour. (I am pissed of listening this that you will get required email within an hour as nothing shows up). Same status, didn't receive any email. After an hour or two, I called again, new person picked up call, he said that 'XYZ' works from 6:00 PM and you will get a proposal at 7 or 8 PM. I waited but I knew nothing would come up. I called at around 8-9 PM, someone else picked up call. He said that  XYZ is working on your tickets and he comes at 2:00 AM EST till 10:00 AM EST and you will surely get proposal by Tuesday morning. I asked, make 'XYZ' call to me. He said you can call anytime in his working hours. I said at his working hours I would be sleeping. He said, but you have to talk to him at this time only. I finally asked to make him call at 9:00AM EST i.e. 8:00AM. But I didn't receive any call either on Tuesday.
I have been making request through Airfare website and email as well. No replies ever came on email.
On Tuesday morning I called their Manager( previous executive gave me his extension) told that XYZ is working on your tickets and I am updating the logs that XYZ should call you and send the proposal urgently. I said this has been happening past three days. He said you will surely get a proposal by Wednesday. I asked him to assign my case to someone who works in day. He started becoming rude and said that XYZ is working
on your tickets and he comes at night if you want to talk call him at night. And I am saying you won't require a call you will get a proposal by Wednesday.
I am exasperated now.
Same thing happened on Wednesday (i.e. today), no email. I called up Daniel at his extension. Call didn't get picked up. I called airfare customer care and he started started giving different arguments. I asked him to make me talk to Manager. Manager came (Same person whom I talked a day before). He said that if you don't call him at night you won't get a proposal. If you don't want to wake up at night we can't help, do whatever you want to do.
Everyone is so arrogant. Looks like I have done a crime due to which I am being reprimanded. I said how can I talk at night. 24x7 support means I want to talk at daytime and after saying multiple times, he made me talk to AJ (he said manager of Jeff).
I explaied everything to AJ, he said that this is no big deal. Give me your number and I'll assign your case to someone who works at day time and Jeff won't be working
on your tickets any more and you will get a proposal by end of the day.
Now the day has past I have not got a proposal. And I have lost all hopes.

There are lot many problems apart from described above.
1) Call not getting picked up.
2) When they don't have answer, they hang up after putting call on hold.
3) Accent is so heavy that neither they understand what I say nor vice versa.
4) No replies on email.
5) Rudeness.
6) Different rules and regulations which Airlines do not have. Biggest problem.
You can cancel tickets only till 12:00 AM same day on this site where all Airlines have 24 hour policy.
Re-booking the flights with changed dates: You can not change the route.
I talked to Lufthansa they said you can go at anytime in 2016, but you have to book your tickets before one your of your original booking date.
Airfare say that you have to go and come back by April 26. Don't know why.
I had two stops in between my trip Munich and Dusseldorf.
Chicago-> Munich->Dusseldorf->Delhi(India)
Lufthansa says you can change the route as far as your source and destination are same.
Airfare says you can not change your route, which was the prime reason of cancelling the flights as I would require a Schengen Visa for Layover. The site won't prompt you either for such flights, that you require any visa.
For re-booking I am not able to find such flights from Lufthansa which has layover at these two airports. They have layover at Frankfurt i.e. only one stop.
Chicago->Frankfurt->Delhi(India)

Kayak is responsible for taking me to Airfare. So don't trust Kayak either.

So overall you will lose your money and peace.